1. General
These terms and conditions apply to all agreed and signed contracts and offers between the customer and Heineken Building.
2. Definitions
Customer: the person and/or company that agrees to the contract or offer and rents and uses products and services at the Heineken Building;
Lessor: Heineken Building Rotterdam, represented by Beerlab B.V.
3. Rented Products
The products or services not included in the contract or offer, but still taken, will be charged based on actual use afterwards.
4. Cancellation or Relocation
4.1 When a reservation is made for a meeting or museum tour, the following applies to cancellation or relocation of that reservation (unless otherwise agreed in writing). For cancellation or relocation before the time the service is to be provided, hereinafter referred to as 'the start date', the customer is obliged to pay the following percentages of the reservation value.
4.2 Government Intervention: In case of an official outbreak of a pandemic like the coronavirus, determined by the Dutch government, and rules are adjusted or tightened, the customer can cancel or relocate the meeting free of charge.
4.3 Cancellation by Lessor: In the event of an official outbreak of a pandemic where the Dutch government tightens or adjusts the rules, the lessor may decide to cancel the already planned meetings, without being liable for compensation or other reimbursement. If a down payment has been made by the customer, the customer will receive this payment back.
5. Location
5.1 The (technical) installations and facilities present in the meeting room may only be used if agreed in writing.
5.2 Privately brought (technical) installations and facilities may be placed in the meeting room if agreed in writing.
5.3 Bringing in own catering and/or food and drink is not allowed.
5.4 Customer ensures not to cause nuisance to other customers or the location.
5.5 Lessor rents out meeting rooms based on half days (4 hours) and whole days (8 hours).
5.6 It is not allowed to enter and/or use spaces that are not rented.
5.7 Smoking in the building is not allowed.
5.8 Lessor can rent the location until 12.00 midnight.
6. Liability
6.1 Lessor is liable towards the customer for damage resulting from a breach in the fulfillment of the agreement. Unless the breach cannot be attributed to the lessor or the persons whose assistance is used in the execution of the agreement.
6.2 Lessor is not liable for damage or loss of goods brought by the tenant. The customer indemnifies the lessor against claims from the customer in this respect.
6.3 For damage to or with vehicles of the customer, the lessor is not liable unless the damage is a direct result of intent or gross negligence of the lessor.
6.4 Liability of the lessor is limited to the amount that is reasonably insurable.
6.5 If damage occurs to the customer's goods in custody, the lessor is not liable for compensation. Only if a fee for the custody of the goods has been agreed upon.
7. Liability of the Tenant
The customer is liable for all damage caused to the lessor and/or any third party as a direct or indirect result of an attributable shortcoming and/or unlawful act.
8. Payment
8.1 Payment of invoices must be made within 14 days of the invoice date or otherwise if agreed in writing. In case of exceeding this term, the lessor will charge statutory interest.
8.2 Comments on complaints about invoices must be made known in writing within 10 days of receipt.
8.3 If the lessor is forced to engage a collection agency, these costs are fully at the expense of the customer.
9. Confidentiality
9.1 Lessor is entitled to use the name of the tenant, photos, and/or film material for publications and promotional material. Unless the customer objects to this in writing.
9.2 Lessor is entitled to keep the customer informed of its activities by e-mail after signing the contract or offer.
10. Law
These general and cancellation conditions are subject to Dutch law and the court in Rotterdam is competent.